If you have someone in the organization who is your “IT guy/gal” put their contact information in. Then give them this form to complete (remember – we’d like this in 2 days after giving it to you so we don’t delay your installation, or cause extra expense through excessive rework). Your IT representative will know the industry terms and data being requested.
What if you don’t have an IT person?
WAN or LAN?
A WAN is a Wide Area Network.
The information for WAN comes from your Internet Service Provider (ISP).
In Las Vegas, that is most likely Cox or Century Link. Call them. They can provide the info we requested.
A LAN is a Local Area Network.
This is your computers, your printers, your Wi-Fi if you have one, too, all within your building.
We suggest an easy way to get LAN info from your computer by doing an “ipconfig/all” request at the command prompt. Then copy the info to a text document and attach it to the RNI page. There’s a How-To page in this document as well.
Additional Information Section:
If you gave this Form to your IT person make certain he/she has filled this section out.
Routers and Switches distribute your network traffic. Routers and Switches have assigned User Names (U/N) and Passwords (P/S). We need to know what those are.
If you have any existing VPNs and/or remote workers with remote secured network phones we need to know.
Do you have security cameras on your network?
Do you have your own network server on-site?
WiFi is also something we need to make sure is integrated, or established, correctly.
Our technology has a 250Gb backup drive built in. To utilize this requires coordination with your Network Administrator. Marking the boxes Yes indicates our Technical Dept needs to discuss this with your IT/Network Administrator. It does not make it mandatory you use it, or that we provide it.
Port Forward Section
Do you have on-site cameras that you monitor externally/remotely from the business, like from home or via your cell phone?
Do you do Point-of-Sale transactions?
Do you have your own email server?
If you said “Yes” then you likely have “port forwards”. Our firewall, if we are unaware of port forwards beforehand, will block communications to them from external sources. Solutions are easy to put in place before installation. This save headaches and heartaches. When in doubt, ask. There is a Notes section at the bottom, too.
How to find your computer’s LAN information?
You need to find the LAN info and copy it. Then just attach it to the RNI page. Here’s how to find the Info:
After the Command Prompt displays in the black background box
type ipconfig/all and press Enter.
Macintosh OS X:
- Select Network from System Preferences.
- Your Network Information will be listed in the window
Once the network information comes up on the screen copy your network information into a Word or other text document, and paste it. Then print it.
How easy is that? Then just attach it to the Required Network Information page of the Welcome Packet.